If you have signed up to receive The Propane Buzz newsletter but are not receiving it, here are steps you can take in order to make sure you stay informed going forward:

  1. Check your spam or junk folder and filter in your email program.  Sometimes, Propane Buzz emails find their way into these folders.  If you see our emails in these folders, you can click on them and mark them as ‘not spam’ or ‘not junk’.  Microsoft Outlook is the most popular email provider, so click on your Junk Email folder, find the email from jon@propanebuzz.com or search the folder for ‘Propane Buzz’.  When you see one of our emails, right mouse click on the email without opening it, scan down to where it says ‘Junk Mail’ and then click on ‘Mark as Not Junk’.
  2. Send an email to Jon Miller of The Propane Buzz at jon@propanebuzz.com  and ask him to check to see if our email system ‘sees’ you.  Please send the email from the email address you signed up with and/or wish to receive Propane Buzz emails.   As a sample, send Jon a note saying ‘Jon, I believe I have signed up for The Propane Buzz, but I have not been receiving it.  Can you please check on my email address of customer@customerco.com’
  3. If we cannot solve the problem this way, we need to take addition and more technical steps.  This will require you to contact your IT department, or the people that handle yoru IT needs, and have them do a few things.   The first thing would be to whitelist the following email domains: @propanebuzz.com, @flashpointep.com, @in.constantcontact.com, @in.confirmedcc.com.   The second would be to whitelist IP address ranges.   If your IT team can do this themselves, then the IP ranges are below.  If they will need to send a letter to your ISP (Internet Service Provider), that information can be found below, as well.

 

Letter Your Subscriber Sends to their ISP

To: ISP Customer Support
Subject: Remove Constant Contact Block

Hello. My name is (YOUR NAME HERE) and I have been a customer of your services since (LIST YOUR DURATION OF SERVICE HERE). I understand that you employ filters and/or blacklists to protect customers like myself from unsolicited email; however, this has made it impossible for me to receive newsletters, announcements, and promotions that I have requested. I value these communications and would like to receive them using this email address.

The sender of these emails uses an email marketing service called Constant Contact. Constant Contact is not an open relay and has strict anti-spam policies in place. Because your filters block emails from Constant Contact I am unable to receive these communications.

I ask that you please help me determine why these emails are being blocked. For further information about Constant Contact or to request more information from them such as log files, the Operations team can be reached at – 781.472.8103 or ops@constantcontact.com.

Mail from Constant Contact can be found by the following characteristics for whitelisting:

“Envelope from:” domains:

@in.constantcontact.com
@in.confirmedcc.com

Sending IPs:

All mail from Constant Contact is sent from:

IP Range: 208.75.123.0 – 208.75.123.255
CIDR: 208.75.123.0/24
Network/Netmask: 208.75.123.0 255.255.255.0

Specific IPs sending from this range:

208.75.123.1          coi001.confirmedcc.com
208.75.123.2          coi002.confirmedcc.com
208.75.123.3          coi003.confirmedcc.com
208.75.123.103      coi103.confirmedcc.com

208.75.123.130     ccm22.constantcontact.com
208.75.123.131     ccm23.constantcontact.com
208.75.123.132     ccm24.constantcontact.com
208.75.123.133     ccm25.constantcontact.com
208.75.123.134     ccm134.constantcontact.com
208.75.123.135     ccm135.constantcontact.com
208.75.123.161     ccm26.constantcontact.com
208.75.123.162     ccm27.constantcontact.com
208.75.123.163     ccm38.constantcontact.com
208.75.123.164     ccm39.constantcontact.com
208.75.123.165     ccm165.constantcontact.com
208.75.123.166     ccm166.constantcontact.com
208.75.123.167     ccm167.constantcontact.com
208.75.123.168     ccm168.constantcontact.com
208.75.123.169     ccm169.constantcontact.com
208.75.123.170     ccm170.constantcontact.com
208.75.123.171     ccm171.constantcontact.com
208.75.123.172     ccm172.constantcontact.com
208.75.123.173     ccm173.constantcontact.com
208.75.123.174     ccm174.constantcontact.com
208.75.123.175     ccm175.constantcontact.com
208.75.123.176     ccm176.constantcontact.com
208.75.123.177     ccm177.constantcontact.com
208.75.123.178     ccm178.constantcontact.com
208.75.123.179     ccm179.constantcontact.com
208.75.123.180     ccm180.constantcontact.com
208.75.123.181     ccm181.constantcontact.com
208.75.123.182     ccm182.constantcontact.com
208.75.123.183     ccm183.constantcontact.com
208.75.123.184     ccm184.constantcontact.com
208.75.123.185     ccm185.constantcontact.com
208.75.123.186     ccm186.constantcontact.com
208.75.123.193     ccm33.constantcontact.com
208.75.123.194     ccm34.constantcontact.com
208.75.123.195     ccm35.constantcontact.com
208.75.123.196     ccm36.constantcontact.com
208.75.123.197     ccm197.constantcontact.com
208.75.123.198     ccm198.constantcontact.com
208.75.123.200     ccm200.constantcontact.com
208.75.123.201     ccm201.constantcontact.com
208.75.123.202     ccm202.constantcontact.com
208.75.123.225     ccm29.constantcontact.com
208.75.123.226     ccm30.constantcontact.com
208.75.123.227     ccm31.constantcontact.com
208.75.123.228     ccm32.constantcontact.com
208.75.123.245     mail245.nutshellmail.com
208.75.123.250     ccm37.constantcontact.com

Please contact me when this problem has been resolved.

Sincerely,
(YOUR NAME HERE)